To protect ourselves as a company and to ensure the legality of any content we may provide as a hosting provider, we advise you to read our legal documents before using our services.
Terms of Service
This document provides the ins and outs of policies directly relating to the usage of our services.
Information documenting how we store, handle, use and remove your information from your systems and databases.
Direct Debit Agreement
Legal information regarding our Direct Debit service.
Hostmetrics / Hallway Studios is a trading style of Hallway Studios Limited registered within England and Wales as a Limited company, Number 6580066. Registered office:
Hallway Studios Ltd T/A Hostmetrics
239 Old Street
Should you have an issue with any of the above including our legal documents, complaints or any concerns you have about a website hosted on our systems please do not hesitate to contact us.
Please submit a ticket contact us via our website, or write to us above. You can also call us on 0203 519 8585. Most enquiries are dealt with right away, but some may take longer depending on the type of request. Allow up to 5 working days if in doubt.
Please address all legal enquiries regarding our legal documents to our address above or contact us via our website - Once this has been completed we will be able to get back to you with any information you may require.
Should you have any complaints regarding our service or support, please write to the above address or contact us via our website clearly stating the issue that you are experiencing. We will acknowledge receipt of your complaint within 5 working days, and we will do our best to process your complaint quickly and efficiently. If you are not happy with the outcome of a complaint, you may appeal by using the same process.
Any queries or reports regarding websites hosted on our systems should be addressed to our abuse department at the address above, or contact us via our website, or to firstname.lastname@example.org where we will investigate your query and if necessary take appropriate action.
Any DMCA notices must be put in writing and addressed to the above postal address complete with appropriate contact details including postal address, contact number and contact email. We reserve the right to reject any DMCA notices other than when made by UK authorities made by email as this does not comply with our stated protocol.